Terms and Conditions

1.1 Reservation Confirmation: A table reservation is considered confirmed only when You receive a written or electronic confirmation from the Venue management. The confirmation will include the date, time, duration, and any additional terms or fees associated with the reservation.

1.2 Further booking terms and conditions may apply to reservations during selected busy seasonal periods, including but not limited to: Valentine’s Day, Mother’s Day, Father’s Day, and festive seasons. Any extra terms and conditions will be stated at the point of booking.

1.3 Deposit: The Venue may require a deposit or prepayment to secure the table reservation and a payment card may be required to secure your reservation. Any deposit amount, payment details, and refund policy, if applicable, will be specified in the confirmation.

1.4 Groups: Depending on availability, when making a booking for a large party we may require You to submit a pre-order in advance of your reservation.

1.5 Cancellation or Modification: You must provide advance notice of any cancellation or modification to the table reservation. The Venue reserves the right to charge a cancellation fee or retain the deposit, depending on the timing and circumstances of the cancellation.

2.1 Timeliness: You are expected to arrive at the Venue on time for the reservation. If you are running late for your reservation, please telephone the Venue directly. If we do not hear from you, we will hold your table for a maximum of 15 minutes after the reservation time. Failure to arrive within a reasonable time may result in the table being released to other guests, and the reservation may be cancelled without a refund.

2.2 Table Assignment: The Venue reserves the right to assign You to a specific table or area based on availability and the size of the party.

2.3 Minimum Spending Requirement: The Venue may require a minimum spending amount per table, especially during peak hours or special events. You agree to fulfil this requirement by purchasing food, beverages, or other services offered by the Venue.

2.4 Maximum Occupancy: You must adhere to the maximum occupancy limit specified by the Venue for the reserved table. Exceeding the limit may result in additional charges or You being asked to vacate the table.

2.5 Conduct and Compliance: You shall behave in a respectful and responsible manner while at the Venue, adhering to all applicable laws, rules, and regulations. Any behaviour that disturbs other guests or violates Venue policies may result in You being required to leave the Venue. In such circumstances, no refunds would be due.

2.6 Seating Duration: Your table reservation is valid for the duration specified in the confirmation. If You wish to extend the seating duration, You must request approval from the Venue, which may or may not be given. Any extension may be subject to additional charges or availability constraints.

3.1 On the menu, (V) indicates suitable for Vegetarians, (VG) indicates suitable for Vegans, (N) means contains Nuts.

3.2 If You have any dietary requirements, allergens or intolerances, please inform the Venue before ordering. For more detail of allergenic ingredients used in the Venue’s menu, an information pack is available.

3.3 The Venue’s kitchen and food service areas are not nut-free or allergen-free environments. All weights are approximate before cooking.

3.4 The Venue takes animal welfare very seriously, please review our full policy on the website www.clermonthotel.group.

4.1 Payment Terms: You agree to settle all payments for the table reservation, including any deposit, minimum spending requirement, additional orders and taxes, in accordance with the Venue's payment policies. The Venue accepts the following methods of payment:

(a) Credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; or

(b) Debit cards: Visa/Delta, Visa/Electron and Maestro.

4.2 Splitting the Bill: The Venue may impose restrictions on splitting the bill among multiple guests or parties. You are responsible for coordinating full payment.

4.3 All prices are inclusive of VAT at the current rate. A discretionary service charge of 13.5% will be added to the bill.

5.1 Personal Belongings: You are responsible for the safety and security of Your personal belongings while at the Venue. The Venue shall not be liable for any loss, theft, or damage to Your belongings.

5.2 Venue's Liability: The Venue will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Venue, its employees, contractor or agents or otherwise). The Venue’s total liability shall not exceed the value of the charges received by it pursuant to Your reservation. Nothing contained in these Terms shall be read or construed as excluding any liability for death or personal injury caused by the Venue’s negligence or liability for fraud or fraudulent misrepresentation.

6.1 The Venue reserves the right to terminate the table reservation at any time due to non-compliance with these Terms or for any other reason deemed appropriate by Venue management. In such circumstances You will be given a full refund of any deposit, but the Venue shall have no further liability.

6.2 The Venue accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of any circumstances beyond its reasonable control.

7. These Terms and Your visit to the Venue are governed by English law and the English courts have exclusive jurisdiction to determine any dispute arising.